System Administrator supporting a large DOD IT contract at Leidos. Interacting with customers for troubleshooting and coordinating system availability.
About the role
- Salesforce Systems Administrator improving solutions and maintaining Salesforce codebase for Multiverse’s GTM teams. Focused on low-code solutions and technical delivery in a hybrid environment.
Responsibilities
- Solution Delivery: Design and implement high-quality solutions, using Advanced Flow orchestration as a primary tool and utilising Apex or LWC for more complex logic.
- Technical Stewardship: Maintain and improve the Multiverse Salesforce codebase. You will audit and refactor existing triggers and classes to ensure system efficiency and health.
- Architecture & Data Design: Create scalable data schemas and object relationships that support long-term platform stability and growth.
- Collaborative Discovery: Partner with RevOps and GTM leadership to turn business needs into technical solutions, offering guidance on "build vs. buy" decisions.
- Ecosystem Management: Support the technical health of our GTM tools (e.g., Gong, LeanData, Clay), managing API connections and ensuring smooth data synchronisation.
- Release Management: Coordinate the deployment process using Git-based tools or Change Sets, ensuring thorough testing and a smooth user experience.
- Process Improvement: Proactively identify areas of "technical debt" and work to streamline automations to improve daily workflows for our internal teams.
Requirements
- Salesforce Expertise: 5+ years of experience in Salesforce administration, with a focus on senior or advanced administrative functions.
- The "Hybrid" Skillset: Proficiency in Salesforce Flow and a working knowledge of Apex and LWC. You are comfortable reading and debugging code to solve problems.
- GTM Knowledge: A solid understanding of the Lead-to-Cash lifecycle and how various departments (Sales, Marketing, Success) interact with CRM data.
- Solution-Oriented Thinking: A proactive approach to diagnosing automation issues and implementing scalable, permanent fixes.
- Communication: The ability to translate technical concepts for non-technical partners to ensure everyone is aligned on goals.
- Tools & Certifications: Experience with GTM tools (e.g., LeanData, Gong) and a curiosity about how AI can enhance these systems.
- Required: Salesforce Certified Advanced Administrator and Platform App Builder.
- Preferred: Platform Developer I (PDI).
Benefits
- Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
- Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
- Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
- Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
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