Penetration Tester delivering offensive security assessments on web applications and infrastructure. Working with key clients and providing high - quality reports and technical knowledge across teams.
About the role
- QA Specialist responsible for monitoring VIP and Sales team interactions ensuring compliance and quality standards. Supporting Customer Service QA activities and delivering targeted training sessions.
Responsibilities
- Monitor chats and emails with high-value players across all channels.
- Evaluate tone, professionalism, personalisation and relationship management quality.
- Audit VIP operational processes, including fast withdrawal prioritisation and bonus accuracy.
- Ensure alignment with internal procedures and regulatory requirements.
- Identify and escalate responsible gaming, AML or compliance risks.
- Monitor and evaluate sales calls.
- Assess sales approach, objection handling and closing techniques.
- Ensure compliance adherence and accurate representation of offers and promotions.
- Identify revenue risk behaviours or mis selling practices.
- Provide structured and actionable feedback to Sales Team Leads.
Requirements
- Fluency in German and English is mandatory.
- Previous experience in Quality Assurance, ideally within iGaming or a similar high touch environment.
- Experience in VIP management or high value client handling is considered an asset.
- Strong understanding of VIP service standards and high value client management.
- Excellent attention to detail and analytical skills.
- Strong written communication skills and ability to assess tone and accuracy.
- Knowledge of AML, compliance and responsible gaming principles is an advantage.
Benefits
- Attractive remuneration package
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Health Insurance
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Dog-friendly workplace
- Exciting Company Events
- Monthly Beer Fridays
- Eur1,000 Refer a friend bonus
- Relocation package (if required)
- One day birthday holiday
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Quality Assurance Representative ensuring legal transcription quality management and oversight for Veritext's efficiency in legal processes. Collaborating with teams to maintain quality standards in a fast - paced environment.
TM
Quality Assurance & Regulatory Officer ensuring compliance in the procurement of pharmaceuticals and medical devices for PFSCM in Netherlands. Involves liaising with clients and managing product documentation.
QA Engineer ensuring system stability and performance testing for SaaS security company. Focus on automation with tools like Java, Selenium, and Gatling in a collaborative environment.
Senior QA Engineer at Quinyx leading automation efforts and introducing AI - powered QA workflows. Focused on quality for the Java/Spring Boot + React product in a hybrid setup.
Biological QA Specialist ensuring GMP/GDP compliance for medicinal products. Leading quality strategy for global launches at an international pharmaceutical group.
Senior QA Engineer specializing in automation testing using Selenium and Python at Carelon Health. Ensuring high - quality software products through extensive QA practices and collaboration with teams.
Senior Analyst managing Enterprise Quality Assurance processes with data validation and project management skills. Writing SQL and Python queries for effective quality assurance workflows.
Quality Assurance Specialist responsible for compliance and performance excellence in healthcare operations. Conducting audits, outreach, and collaborating across teams to improve service quality.
Analista QA - Pleno joining Capgemini, focusing on software quality through automated and manual testing. Collaborating closely with developers to ensure software quality.