Quality Assurance Analyst monitoring auditing activities within M&T Bank to ensure compliance and recommend improvements. Providing training and guidance to less experienced personnel.
Responsibilities
Monitor and/or complete audits of activities of a complex nature within an assigned area of the Bank to ensure adherence to internal policies and processes and external regulations.
Identify issues of non-compliance and communicate to appropriate parties as well as the individual employee as warranted to prevent future recurrence.
Maintain records of discovered deficiencies.
Complete regular reporting on these activities.
Identify trends in the data and recommend changes in policies and processes to address these.
Provide guidance and training to less experienced personnel.
Requirements
Associates' degree and a minimum of 2 years' work experience in the area supported, or in lieu of a degree a combined minimum of 4 years' higher education and/or work experience, including a minimum of 2 years' work experience in the area supported
Strong analytical skills
Strong verbal and written communication skills
Proficiency with pertinent spreadsheet, word processing, database and presentation software
Detail-oriented
Benefits
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities
Job title
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