Technical Lead for Microsoft Office 365, handling development and operational support for Viva Engage. Collaborating with teams and managing infrastructures in a hybrid work environment.
Responsibilities
Serve as a squad member responsible for delivering and supporting infrastructure tooling and applications, including hands-on development for Viva Engage.
Develop, maintain, and support migration tooling for Viva Engage onboarding and legacy platform transitions.
Troubleshoot integration, onboarding, and operational issues, drive issues to resolution.
Collaborate with business units to onboard teams and communities to Viva Engage.
Create and maintain documentation for production deployments, implementation plans, system configurations, standards, and operational procedures.
Coordinate with SaaS vendor technology teams or vendor support as needed.
Ensure compliance with change management policies and governance standards.
Respond to and resolve escalated support tickets in a timely manner.
Participate in the on-call rotation for platform support.
Work cross-functionally with internal groups such as LDAP / Web Proxy Engineering, Security Architecture, Governance and Compliance
Requirements
5+ years of application development experience using C#, .NET, Python
Deep understanding of how Viva Engage interacts with Microsoft SharePoint Online and Teams
Experience building enterprise grade applications that interact with Microsoft 365 via Graph API
Proficiency with PowerShell scripting, SharePoint Online Management Shell
Strong experience with OAuth, SAML, and enterprise identity integrations
Expertise in building SaaS onboarding workflows, lifecycle management systems, and automation tooling
Ability to troubleshoot complex technical environments with multiple integration points
Strong communication skills for working with technical and nontechnical stakeholders.
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