Technical Consultant overseeing data migration and solutions for customers at Workday. Collaborating with client teams and employing innovative techniques in a cloud landscape.
About the role
- Inbound Consultant providing customer service for Mercer’s superannuation helpline, delivering advice and building trusted relationships with members and colleagues.
Responsibilities
- Provide exceptional support and advice to superannuation members
- Build strong, trust-based relationships with members and colleagues
- Achieve KPIs related to call quality and customer satisfaction
- Work collaboratively within a dynamic team environment
Requirements
- A customer-focused mindset with a passion for helping others
- Excellent conversational skills, including active listening, empathy, respect, and a sense of humor
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- Excellent written and verbal communication skills
- Self-motivated with a willingness to learn and grow – we provide the tools and support for your success
Benefits
- Professional development opportunities to help you grow your career
- Engaging and meaningful work with supportive leadership
- A vibrant, inclusive culture where your ideas and contributions matter
- Access to a wide range of career paths, benefits, and rewards designed to support your well-being
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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