Supervisor Customer Service overseeing tender management and empowering customer service teams. Requires 5 years experience with language fluency in English, Dutch, and French.
About the role
- Customer Support Specialist ensuring efficient customer-facing operations with strong communication and problem-solving skills. Collaborating with cross-functional teams in a fast-paced environment at a AI vertical software company.
Responsibilities
- Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
- Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
- Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
- Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
- Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Requirements
- Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
- Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
- Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
- Experience in the construction, payroll, benefits, or software industries is a plus!
Benefits
- Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
- Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
- 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
- Unlimited PTO: Take the time you need to recharge and be your best self.
- Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
- Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
- Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
- Community: Multiple company-wide and team-specific offsites per year.
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