IT System Administrator in a hybrid role providing technical support and overseeing systems for diverse clients. Engaging in proactive problem solving and managing IT infrastructure.
About the role
- IT System Administrator handling customer inquiries and technical support. Managing systems and networks in a hybrid work environment with modern IT infrastructure.
Responsibilities
- Customer support: Central point of contact for customers via phone, email and remote access.
- Independently receive, handle and document service requests and incidents.
- Technical support and system monitoring: Analyze, prioritize and permanently resolve incidents related to virtualization, Windows and Linux server services.
- Administration of server hardware, storage systems, operating systems and networks.
- Proactive monitoring of customer systems and regular health checks.
- Identify root causes of problems and derive improvement measures.
- Plan, execute and control managed services within agreed SLAs.
- Participate in change management and consistently document all activities.
- Prepare service reports and support Continual Service Improvement (CSI).
- Close collaboration with customers and internal teams to ensure stable, secure and high-quality service delivery.
Requirements
- Completed vocational training in IT (e.g., IT Specialist for System Integration) or an equivalent qualification.
- Motivation and willingness to learn: You are curious, enjoy developing professionally and want to continuously expand your knowledge in a modern IT environment.
- Service orientation: A professional and friendly demeanor when interacting with customers and colleagues is a matter of course for you.
- Strong communication skills and team player: You enjoy working in a team but can also take on tasks independently.
- Technical foundation: Proficient with Windows (client/server) and Linux systems.
- Familiarity with concepts such as DNS and DHCP, and a solid basic understanding of networking that you can further develop with practical experience here.
- Good practical experience with VMware technologies (Broadcom/Omnissa) as well as knowledge of cloud environments.
- Interest in IT security: You are interested in IT security topics and actively apply and continuously deepen this knowledge in daily operations.
- Technology affinity: Enthusiasm for new technologies and trends, particularly in cloud and security, combined with a willingness for continuous professional development.
- Very good German language skills, both spoken and written.
Benefits
- Secure workplace: Permanent contract in a stable IT environment.
- Fair compensation: Your efforts will be fairly rewarded.
- Work–life balance: 30 vacation days, flexible working hours and the option to work hybrid.
- Locations & accessibility: Offices in Frankfurt and Hennef — well connected by train and car, parking included.
- Work environment: Modern IT equipment, complimentary beverages and short distances to colleagues.
- Training: Access to vendor certifications and real projects that advance your professional skills.
- Team: An open, helpful environment where everyone counts — whether apprentice or senior.
- Extras: Contribution to company savings plans and team events that are also fun.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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