IT System Administrator in a hybrid role providing technical support and overseeing systems for diverse clients. Engaging in proactive problem solving and managing IT infrastructure.
About the role
- IT System Administrator managing customer support and system administration tasks in a hybrid environment at Mightycare Solutions in Germany.
Responsibilities
- Customer support: Primary point of contact for customers via phone, email and remote access.
- Independent handling, processing and documentation of service requests and incidents.
- Technical support and system monitoring: Analyze, prioritize and permanently resolve incidents in the areas of virtualization, Windows and Linux server services.
- Administration of server hardware, storage systems, operating systems and networks.
- Proactive monitoring of customer systems and regular health checks.
- Identification of root causes and initiation of improvement measures.
- Planning, execution and control of managed services within agreed SLAs.
- Participation in change management and consistent documentation of all activities.
- Preparation of service reports and support in Continual Service Improvement (CSI).
- Close collaboration with customers and internal teams to ensure stable, secure and high-quality service delivery.
Requirements
- Completed vocational training in the IT field (e.g. IT Specialist for System Integration) or an equivalent qualification.
- Motivation and willingness to learn: You are curious, enjoy developing yourself and want to continuously expand your knowledge in a modern IT environment.
- Professional and friendly demeanor when dealing with customers and colleagues is a matter of course for you.
- You enjoy working in a team but can also take on tasks independently.
- Proficient in working with Windows (client/server) and Linux systems.
- Familiar with terms such as DNS and DHCP, and you have a solid basic understanding of networking that you can further develop in practice with us.
- Good practical experience with VMware technologies (Broadcom / Omnissa) as well as knowledge of cloud environments.
- Interest in IT security topics and the ability to actively apply and continuously deepen this knowledge in day-to-day work.
- Enthusiasm for new technologies and trends, especially in cloud and security, combined with a commitment to ongoing professional development.
- Very good German language skills, both spoken and written.
Benefits
- Secure workplace: Permanent contract in a stable IT environment.
- Fair compensation: Your work is rewarded appropriately.
- Work-life balance: 30 days of vacation, flexible working hours and the option to work hybrid.
- Locations & accessibility: Offices in Frankfurt and Hennef — well connected by train and car, parking available.
- Work environment: Modern IT equipment, complimentary drinks and short distances to your colleagues.
- Training & development: Access to vendor certifications and real projects that will advance your professional skills.
- Team: An open, helpful environment where everyone counts — from apprentices to seniors.
- Extras: Subsidy for employer-sponsored savings plans (vermögenswirksame Leistungen) and joint events that are fun.
Job title
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Tech skills
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