IT System Administrator in a hybrid role providing technical support and overseeing systems for diverse clients. Engaging in proactive problem solving and managing IT infrastructure.
About the role
- IT System Administrator managing system support and administration for diverse client projects. Engaging in technical support within a hybrid work model in a growing IT consulting firm.
Responsibilities
- Serve as the central point of contact for customers via phone, email and remote access.
- Independently accept, process and document service requests and incidents.
- Provide technical support and system monitoring, including analysis, prioritization and resolution of incidents related to virtualization, Windows and Linux server services.
- Administer server hardware, storage systems, operating systems and networks.
- Proactively monitor customer systems and perform regular health checks.
- Identify root causes and derive improvement measures.
- Plan, execute and control managed services in accordance with agreed SLAs.
- Participate in change management and consistently document all processes.
- Prepare service reports and support Continual Service Improvement (CSI).
- Work closely with customers and internal teams to ensure stable, secure and high-quality service delivery.
Requirements
- Completed vocational training in the IT field (e.g. IT specialist in system integration) or equivalent qualification.
- Career changers with relevant practical experience are welcome.
- You are curious, enjoy developing professionally and want to continuously expand your knowledge in a modern IT environment.
- Professional and friendly demeanor when interacting with customers and colleagues is a matter of course for you.
- You enjoy working in a team but can also take on tasks independently.
- Proficient in working with Windows (client/server) and Linux systems.
- Familiar with terms such as DNS and DHCP.
- You have a solid foundational understanding of networks that you can further develop through practical work.
- Good hands-on experience with VMware technologies (Broadcom / Omnissa) as well as knowledge of cloud environments.
- You are interested in IT security topics and actively apply or continuously deepen this knowledge in day-to-day operations.
- Enthusiasm for new technologies and trends, especially in cloud and security, combined with a willingness to pursue continuous training.
- Very good German language skills, both spoken and written.
Benefits
- Secure workplace: permanent contract in a stable IT environment.
- Fair compensation: your work will be appropriately remunerated.
- Work–life balance: 30 days of vacation, flexible working hours and the option to work hybrid.
- Locations & accessibility: offices in Frankfurt and Hennef — well connected by train and car; parking available.
- Work environment: modern IT equipment, complimentary beverages and short distances to your colleagues.
- Training: access to vendor certifications and real projects that advance your professional development.
- Team: an open, helpful environment where everyone counts — whether apprentice or senior.
- Extras: contribution to capital-forming benefits and joint events that are also fun.
Job title
Job type
Experience level
Salary
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Degree requirement
Tech skills
Location requirements
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