Hybrid Technical Support and Training Specialist

at Miami University College of Education, Health and Society

• Job title: Technical Support and Training Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $69,500 - $74,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Perl, Python
• Location requirements: Hybrid, Hamilton, United States

About the role

• Technical Support and Training Specialist creating engaging digital learning environments. Collaborating across departments to support university's educational technologies and faculty training.

Responsibilities

• Support learning technology administration and training; respond to IT ticket requests (regarding the use of LMS).
• Design and deliver workshops in support of course development, instruction, and use of the learning management system (LMS).
• Work as part of a team, plan faculty development, and support faculty in effectively utilizing technology in teaching.
• Partner with IT Services, AccessMU, and other key constituents across campus to ensure successful and efficient use of instructional technologies.

Requirements

• Bachelor's degree in instructional design, informational technology, education, communication, media, or relevant field.
• Three years of demonstrated experience in building technologically mediated courses, preferably in higher education.
• Consideration may be given to candidates with:
• Master’s degree
• Experience with learning management systems (LMS), preferably Canvas; familiarity with HTML and CSS.
• API experience with coding languages such as Python, cURL, or PERL
• Teaching experience, whether online, hybrid, or face-to-face.
• Desired specialties: emerging technologies, project management, advanced-level LMS and technology support.
• Demonstrated ability to train one-on-one and in a group setting.

Benefits

• Benefit Eligible