Head of Operations overseeing production and engineering services at TAKASAGO Europe GmbH. Leading over 200 employees towards operational excellence and compliance.
About the role
- Operations Manager overseeing electronic payments acceptance at Mellon Technologies. Driving operational excellence and collaboration across teams in a senior role.
Responsibilities
- Oversee daily and strategic operations across all Business Lines supporting electronic payments acceptance.
- Ensure end-to-end process alignment, clear responsibilities, and operational governance across teams.
- Set up and coordinate cross-functional operational frameworks for the rollout of new services, features, or third-party integrations.
- Define, monitor, and report on operational KPIs and SLAs per Business Line or activity to ensure transparency, shared understanding, and continuous improvement in service quality across the organization.
- In collaboration with the Finance Department, correlate operational efficiency and quality indicators with financial data to enable joint monitoring of cost and performance, supporting continuous optimization and value creation.
- Lead process optimization and automation initiatives to enhance efficiency, consistency, and visibility.
- Manage incident escalation and resolution, ensuring thorough root-cause analysis and effective corrective actions.
- Draft and coordinate official responses to client complaints, issues, or incidents that have been escalated to senior management and require formal company communication.
- Participate in audits conducted by clients or third parties, representing the operational perimeter and ensuring readiness, transparency, and compliance.
- Support Business Lines with operational planning, reporting, and executive presentations related to performance and service quality.
- Collaborate closely with Business, Sales Operations, Finance, Business Lines, and cross-functional teams to align operational capabilities with strategic business goals.
- Be willing and flexible to travel across the markets where Mellon operates, to oversee operational performance and strengthen local collaboration.
Requirements
- >7 years of experience in operations management within payments, fintech, or technology services.
- Strong understanding of EFTPOS operations, merchant acquiring, and the service lifecycle of payment solutions.
- Proven ability to coordinate multi-departmental teams and implement cross-functional operational processes.
- Demonstrated experience managing KPIs, SLAs, and performance reporting frameworks.
- Strong problem-solving and decision-making skills, with the ability to adapt quickly to change and lead teams through transformation.
- Agile mindset — capable of driving results and making things happen efficiently, with minimal but effective communication and clear alignment across stakeholders.
- Excellent interpersonal, communication, and stakeholder management skills.
- Fluency in English.
Benefits
- Opportunities for development within a high-technology work environment
- Multinational workplace culture
- Competitive compensation package
- Pleasant, modern, and friendly working environment
- Private health insurance coverage
Job title
Job type
Experience level
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Not specified
Degree requirement
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