Hybrid Site Reliability Engineer

at Manulife

• Job title: Site Reliability Engineer
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$86,100 - CA$136,100 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Docker, Grafana, Kubernetes, Python
• Location requirements: Hybrid, Waterloo, Canada

About the role

• Site Reliability Engineer at Manulife responsible for system reliability, performance, and scalability. Collaborating with development teams and enhancing observability while participating in incident response.

Responsibilities

• Design, implement, and maintain infrastructure, tooling, and automation to improve service reliability and scalability
• Partner with development teams to ensure applications are designed for reliability, performance, and operational excellence
• Monitor system health, performance, and availability; troubleshoot and resolve issues to minimize customer impact
• Build and enhance observability capabilities, including metrics, logs, and traces, to enable early detection of issues
• Participate in on-call rotations to support critical systems and ensure timely incident response
• Perform root cause analysis for incidents and drive corrective actions to prevent recurrence
• Define, track, and improve Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs)
• Support disaster recovery and resilience initiatives, including recovery testing and continuous improvement of recovery readiness
• Promote proactive monitoring and alerting practices to reduce mean time to detection (MTTD) and mean time to resolution (MTTR)

Requirements

• Post-secondary education in Computer Science, Engineering, or related field, or equivalent practical experience
• 2–5 years of experience in a Site Reliability Engineering, DevOps, or similar reliability-focused role
• Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and container technologies (e.g., Docker, Kubernetes)
• Proficiency in scripting and automation using languages such as Python, Bash, or similar
• Experience with monitoring, logging, and observability tools (e.g., New Relic, Grafana, ADX)
• Experience with Power Platform tools, particularly Power BI, for operational reporting and insights
• Familiarity with ITIL and Agile delivery methodologies
• Strong problem-solving skills, attention to detail, and ability to work effectively under pressure
• Excellent communication and collaboration skills, with the ability to work across technical and business teams

Benefits

• Health, dental, mental health, and vision insurance
• Short- and long-term disability insurance
• Life and AD&D insurance coverage
• Adoption/surrogacy benefits
• Wellness programs
• Employee/family assistance plans
• Retirement savings plans including pension with employer matching contributions
• Financial education and counseling resources
• Generous paid time off including holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence