Operational Risk & Resilience Manager overseeing effective risk management and governance at Manulife. Collaborates across functions to promote awareness of risks and enhance operational risk program requirements.
Responsibilities
Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change Risk) and governance activities (risk and control assessments (RCSA), incidents and losses, end user computing solutions) performed by business owners.
Evaluate and identify non-compliance with standard requirements and escalate to direct managers timely.
Evaluate and recommend new controls where gaps have been identified.
Review and assess incidents and operational loss events, perform root cause analysis and ensure that management logs them timely and that Issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines.
Perform thematic reviews across businesses and/or segments and raise potential enterprise level problem or issue, and propose action plans.
Requirements
Minimum of 3-5 years of experience in operational risk management or a highly related field such as audit, compliance, etc.
Strong knowledge of operational processes, risks, and controls
Broad knowledge of financial services/insurance business and related products
Knowledge of operational risk domains - third party risk, business continuity, change management, disaster recovery
Strong professional skepticism, detailed oriented with excellent analytical and critical thinking skills
Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations
Results oriented with a focus on quality, delivering value, and strong attention to detail
Strong influencing skills with the ability to build effective relationships, both within and across divisions
High proficiency in MS Office Products and data analytics tools is a PLUS
Self-starter with the ability to work with little guidance.
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