Hybrid Business Line Controls Analyst

at Manulife

• Job title: Business Line Controls Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$68,775 - CA$114,625 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Waterloo, Canada

About the role

• Analyst supporting operational control framework within the Residential Lending and Retail Products business line. Collaborating to execute control activities and improve compliance and risk management practices.

Responsibilities

• Lead the execution and documentation of regulatory and operational control procedures within the RESL Lending, Retail Products or Specialized Lending business line.
• Complete the Risk and Control Self-Assessments (RCSA), including data gathering, analysis, and reporting.
• Complete control testing activities and identify gaps or areas for improvement.
• Collaborate with business partners to ensure controls are embedded in day-to-day processes and aligned with regulatory requirements.
• Prepare summaries and reports on control effectiveness, findings, and remediation efforts for review by management.
• Stay current on regulatory changes and industry best practices to ensure controls remain effective and compliant.
• Provide support during internal and external audits, including gathering evidence and responding to inquiries.
• Support initiatives to strengthen first line risk management capabilities and promote operational resilience.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field
• 5+ years of experience in operational controls, risk management, audit, or a related analytical role
• Strong analytical and problem-solving skills with attention to detail
• Effective communication and interpersonal skills, with the ability to work collaboratively across teams
• Proficiency in Microsoft Excel, Word, and PowerPoint; experience with risk management tools is an asset
• Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days