Systems Analyst responsible for designing enhancements and new applications at HCSC. Integrates technical and business requirements, serving as the technical designer and providing on - call support.
About the role
- Tier 3 Senior Systems Engineer managing complex escalated incidents for Magna5's IT Managed Services. Responsible for troubleshooting, client interaction, and contributing to infrastructure projects.
Responsibilities
- Respond to customer support requests that come in via phone, email, chat, or customer portal
- Handle advanced and escalated incidents from Tier 1/2 teams and own them through resolution, including complex server, network, and cloud issues
- Utilize the Magna5 monitoring and cybersecurity systems to triage alerts and alarms
- Interact with clients using professionalism and promptness
- Jointly solve problems through collaboration with team members.
- Proven experience troubleshooting problems ranging from server, network, and PC issues.
- Must provide quality customer service skills in all forms of communication.
- Collaborate with other technicians on escalated customer support requests
- Develop advanced troubleshooting procedures, best practice documentation, and contribute to process improvements for the engineering team
- Perform root-cause analysis for high-impact incidents and design long-term remediation strategies to enhance stability and security.
- Troubleshoot advanced problems with a high-level overview of client environments
- Engage in continued certification training to improve their skillset.
- Contribute to infrastructure projects, including migrations, deployments, and environment redesigns.
Requirements
- Minimum of 3 years’ experience administering/supporting the following technologies relevant to systems engineering:
- Virtualization including VMware and Hyper-V
- Storage and RAID concepts
- Active Directory: Group Policy, Sites & Services, DNS, DFS, Certificate Chains
- Windows Server and Linux (Ubuntu, CentOS, Red Hat)
- Microsoft Exchange, Office 365, Hybrid Solutions and Migration, SPAM Filters
- Hosted and Cloud Solutions Azure & AWS
- Backup Solutions & Disaster Recovery
- Windows ATP Defender
- Microsoft 365 Certified Enterprise Administrator or Equivalent
- Microsoft Windows Server 2012/2016/2019 and Active Directory
- Microsoft Office Suite and Microsoft365 experience
- Microsoft Exchange and SQL Server
- VMware vSphere 6.5 and above
- Knowledge of back up technologies
- Knowledge of security practices and policies.
Benefits
- 100% remote position
- Paid time off including paid holidays and floating holidays.
- Bonus potential based on individual and company performance
- Highly competitive and flexible medical, dental, and vision benefits plans
- 401(k) with employer match
- Tailored Life and Disability insurance plans
- Full reimbursement for approved professional certification and career enriching opportunities
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