Hybrid Senior Manager – Training & Development, Quality Control, Compliance, Intake

at Latham & Watkins

• Job title: Senior Manager – Training & Development, Quality Control, Compliance, Intake
• Job type: Full Time
• Experience level: Senior
• Salary: $170,000 - $200,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, United States

About the role

• Senior Manager leading Training & Development, Quality Control, Compliance & Intake at Latham & Watkins. Overseeing a unified service experience and ensuring high-quality operations.

Responsibilities

• Leading three critical OGC functions—Training & Development, Quality Control (Conflicts), and Compliance & Intake
• Guiding managers and supervisors across these teams to deliver consistently high-quality operations and a unified service experience
• Providing strategic leadership and oversight for the teams
• Ensuring effective prioritization, workload management, and business continuity
• Building a cohesive leadership cohort across the three functions while setting clear goals, coaching managers and supervisors, and conducting performance evaluations
• Championing cross-training and cross-collaboration initiatives
• Collaborating with OGC leaders and subject matter experts to set direction for training programs, frameworks, and documentation
• Establishing key performance indicators, dashboards, and review cadences for workflow timeliness and data
• Providing governance and escalation support for Compliance & Intake operations
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Requirements

• Significant experience managing high-performing teams in a professional services environment, including experience as a manager-of-managers
• Demonstrated success in coaching leaders, conducting performance reviews, and building cross-functional collaboration
• Strong leadership competencies, including goal setting, delegation, feedback, change management, and decision-making under time pressure
• Proven project and program management skills with the ability to establish timelines, manage deadlines across multiple concurrent workstreams, and deliver measurable outcomes
• A bachelor's degree
• A minimum of eight (8) years of law-related work experience in a law firm or other professional services firm
• A minimum of ten (10) years of cumulative experience
• Supervisory experience and prior experience in conflicts, compliance, or new business intake within a law firm

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff