Production Engineer responsible for enhancing manufacturing processes at Supermicro. Focus on installation, calibration, and management of production equipment for improved quality standards.
About the role
- Senior Compute Engineer ensuring service availability through maintenance, monitoring, and customer consultancy. Collaborating on infrastructure deployments and resolving technical issues for key customers.
Responsibilities
- Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro-active monitoring of alerts and status changes etc.
- Perform project related duties with regards to new and changing infrastructure deployments as required.
- Regularly updating customers on progress of incidents, problems and changes by telephone and email.
- Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
- Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required.
- Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Platform and Compute Support.
- Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted a resolution attempts.
- Find technical solutions to problems where necessary and practical, without compromising the commercial viability of current and future platform solutions.
- To stay up to date and accredited within the current technologies.
- Capturing repeat faults and undertaking root cause analysis.
- Proactive identification of fault trends.
- Where required perform the Lead Engineer role for some of Logicalis key customers on a support, service transition and project basis.
- Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from out of hours.
- Attend the Change Advisory Board for customer change requests.
- Attend meetings and working parties to represent Platform and Compute Support where necessary.
- Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
- Attend customer sites for onsite project and support related activities.
- Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.
- Work closely with the solutions area of the business regarding developing new services and proposal.
- Ensure all Customer documentation is kept up to date.
- Providing input to customer facing Technical Incident Reports.
- Help identify gaps in existing technical documentation, knowledge and skills.
- Creating and maintaining of technical customer documentation.
Requirements
- Graduate or qualified by experience
- Microsoft Certified: Endpoint Administrator Associate (MD-102)
- Microsoft Azure AZ-104 - Microsoft Azure Administrator Associate
- ITIL Foundation
- Essential (3 – 4 Years) Experience in administering Microsoft Intune
- Experience in administering Microsoft SCCM
- Experience of administering, maintaining and troubleshooting Windows Server and associated roles such as DNS, Active Directory, MS Entra, AD Connect / ADFS etc.
- Microsoft Azure IAAS Administration
- Desirable (Any) Scripting knowledge
- PowerShell, power Cli
- Azure AVD
- Experience of administering/troubleshooting Windows Server
- Veeam Backup
- Hardware support such as Dell, HP, IBM
- Commvault (Metallic in particular)
- Exposure to managing PCI-DSS compliant environments
- VMware vSphere
- Microsoft Hyper-V
- Synology Storage
- Knowledge on container technologies such as Kubernetes
- Light motor vehicle driving licence (Code B) and own reliable transport
- Ability to obtain security clearance
Benefits
- opportunities for personal development
- supportive, inclusive environment
- celebrations of diversity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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