Analista de Nómina managing comprehensive payroll calculations and social security compliance for Zubale, a tech company in eCommerce. Collaborating with finance manager and handling various payroll - related duties.
About the role
- Senior Analyst focused on enhancing digital customer experience for MEOO app. Leading data-driven product initiatives and collaborating with technology and business teams at Localiza&Co.
Responsibilities
- Analyze and monitor digital customer journey indicators such as app/web usage, NPS, and volume and types of support tickets, identifying opportunities for continuous improvement
- Conduct quantitative and qualitative analyses of the customer experience, linking data to hypotheses and actionable insights
- Build and maintain dashboards and performance indicators related to the digital experience
- Map customer journey issues, structure diagnostics, and translate opportunities into transformation projects
- Discuss solutions with technology teams (squads, developers, Labs) and operations areas, acting as a bridge between business and product
- Oversee project execution, performing follow-ups, alignments, and delivery management
- Define and monitor post-implementation success metrics to ensure real impact on the customer experience
- Communicate results, progress, and learnings to different levels of the organization, including management
Requirements
- Strong professional experience in Customer Experience applied to digital products
- Excellent analytical skills, with the ability to turn data into decisions and strategic direction
- Experience in digital product, technology, or digital transformation environments
- Profile that combines strategic vision, hands-on execution and strong communication, acting as the owner of projects
- Ability to work cross-functionally, engaging with technical teams and business areas
- Senior profile with autonomy, critical thinking and maturity to prioritize high-impact initiatives
- Bachelor's degree completed
- Experience in Customer Experience within a digital context (apps, platforms, digital products)
- Advanced Excel for data analysis and manipulation
- Advanced Power BI with experience building dashboards and KPIs
- Experience analyzing product metrics and customer journey metrics
- Practical knowledge of agile methodologies
- Knowledge of SQL and/or Python for data analysis (a plus, not required)
Benefits
- Profit-sharing
- Meal allowance
- Meal voucher
- Private health insurance
- Dental insurance
- Gympass
- Private pension plan
- Transportation voucher
- Allya
- Unlimited access to courses from our Localiza University
- Internal training and development programs
- Discounts on vehicle purchases and rentals
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Policy Analyst at BC Energy Regulator developing regulatory initiatives and improving efficiency in the BCER framework. Supports best practices in engaging government and stakeholders to implement legislative changes.
Senior Medical Reimbursement Analyst handling high dollar insurance claims resolution in pediatric healthcare. Researching unpaid claims and ensuring timely resolution to meet collection goals.
Analista de Comércio Exterior responsible for managing import and export operations and improving processes. Supporting internal clients and collaborating on projects within the trade area.
Senior Policy Analyst focusing on Nuclear Waste in First Nations advocacy organization. Conducting research and providing policy development support aligned with First Nations priorities.
Prospect Development Analyst at MSK providing strategic insights for fundraising. Researching prospects and collaborating with Development teams to improve philanthropic success.
Biostatistician developing statistical tools for complaint trending in pharmaceutical industry. Collaborating with cross - functional teams to enhance product quality methodologies.
Biostatistician supporting signal detection and trending analysis in a pharmaceutical setting. Collaborating cross - functionally within the Product Quality Vigilance team to enhance data methodologies and insights.
Data Analyst overseeing data infrastructure and operations supporting Wealth Management. Key liaison with Operations, Finance, and Wealth Management teams for automation and reporting.
Senior Analyst responsible for partnership execution in strategic technology with significant influence on LPL’s third - party technology ecosystem. Focused on driving measurable business outcomes with strategic discussions.