Lead Specialist in Quality Assurance at dsm - firmenich focusing on food safety and quality management. Ensuring compliance and training teams in a manufacturing environment in India.
About the role
- Quality Assurance Lead ensuring quality of conduct investigations at Lloyds Banking Group. Leading a diverse team to uphold the highest standards of conduct and integrity.
Responsibilities
- Lead the design, implementation, and ongoing review of the Conduct Quality Control strategy, ensuring it reflects Group policies, procedures, and regulatory requirements.
- Oversee the quality and consistency of conduct-related investigations, managing cases impartially and confidentially from triage through to resolution, and working in partnership with Legal, HR, Compliance, Audit, Risk, and P&P.
- Assess the effectiveness and fairness of investigation channels, identifying opportunities for improvement and ensuring equitable treatment and outcomes.
- Provide timely, insightful reporting on quality control activities, highlighting current and emerging risks, trends, and systemic issues to inform senior management and support proactive risk management.
- Champion and contribute to continuous improvement initiatives, enhancing the quality and impact of conduct investigations and supporting the embedding of GA&CI’s strategic priorities.
- Lead, motivate, and develop the Conduct Quality team, fostering a culture of excellence, inclusion, accountability, and ongoing professional development.
- Maintain up-to-date knowledge of conduct investigation practices, methodologies, and relevant regulations, ensuring the team’s approach reflects industry standards and evolving best practice.
- Prepare and deliver regular reports on the status and outcomes of conduct investigations, ensuring key metrics and trends are identified, tracked, and communicated effectively to senior stakeholders.
Requirements
- Expertise in Conduct Risk & Investigations: Comprehensive understanding of conduct risk, investigation and disciplinary processes, and regulatory and legal requirements.
- Quality Assurance & Data Analysis: Skilled in developing quality control frameworks and analysing data to identify trends and risks.
- Leadership & Team Development: Proven ability to lead, motivate, and develop high-performing, diverse teams.
- Stakeholder Engagement: Strong collaboration skills with Legal, HR, Compliance, Audit, Risk and other key partners.
- Communication & Influence: Excellent written and verbal communication, able to coach, influence, and build relationships at all levels.
- Continuous Improvement & Change Management: Experience driving process improvements and adapting to regulatory and organisational change.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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