Senior Data Analyst at The Zebra analyzing agent performance and customer interactions. Collaborating with teams to drive measurable improvements in conversion and policy sales.
About the role
- Performance Analytics Manager leading insights to optimise performance for Lloyds Banking Group’s brands. Focusing on data quality and commercial performance across various channels in a hybrid position.
Responsibilities
- Leading the team to develop insights to optimise our performance across our four brands – Lloyds, Halifax, BoS and MBNA
- Delivering fair value for customers and ensuring responsible lending within risk appetite
- Provide actional insight to optimise our commercial performance, pricing and proposition development and customer loan demand within our channels and journeys.
- Designing, building, and maintaining high-quality analytics and reporting solutions that support smarter decisions and better colleague experiences.
- Leading the design, build, and maintenance of databases and data warehouses for efficient storage and retrieval of structured and unstructured data.
- Champion data quality, governance, and responsible data use, ensuring outputs are reliable, ethical, and aligned with regulatory standards.
Requirements
- A minimum 5 years in data science, analytics, Agentic AI, machine learning or modelling is essential
- Proficiency in data analysis, customer analytics, building and validating models for forecasting, pricing, and segmentation and visualisation tools (e.g. Agentic AI, Machine Learning, Python, SQL, SAS, Power BI, Tableau)
- Experience with cloud-based data platforms (e.g. GCP native tools) providing actionable insight and analytics for the business.
- Strong People Focus and interpersonal Skills
- Critical Thinking & Commercial Acumen
- Intellectually & Analytically Curious
- Data Insights and Storytelling: Apply product led thinking to reporting and analytics initiatives, ensuring solutions are user centric, iterative, and aligned to evolving business needs.
- Communicate & Influence: Present and influence effectively at all levels of the organisation, including the Group Executive Committee (GEC).
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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