Hybrid Director, Product Management – Operations

at LendingClub

• Job title: Director, Product Management – Operations
• Job type: Full Time
• Experience level: Lead
• Salary: $180,000 - $245,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Director of Product Management responsible for internal operations platforms and tools at LendingClub. Leading product strategy to enhance agent efficiency and service quality with measurable impact.

Responsibilities

• Define a compelling product vision and strategy for internal Operations platforms, workflows, and agent tools
• Translate operational pain points and business goals into an outcome driven roadmap grounded in impact
• Prioritize investments using clear success metrics, tradeoffs, and alignment with enterprise operational strategy
• Lead rigorous discovery to understand agent behavior, workflow inefficiencies, system gaps, and operational friction
• Validate solutions using research, prototyping, data, and experimentation
• Ensure every initiative has clear, measurable success criteria tied to operational performance (AHT, QA, productivity, accuracy, etc.)
• Drive delivery of internal tools and platform enhancements that materially improve agent efficiency, service quality, and operational scalability
• Partner with engineering and design to balance speed, technical feasibility, user experience, and long-term platform health
• Build strong product leadership capability and cultivate a culture of ownership, curiosity, and accountability
• Influence decisions across technology, data, operations, risk, compliance, and servicing to ensure alignment and platform scalability
• Communicate roadmap, priorities, progress, and results clearly to senior and executive stakeholders.

Requirements

• 10+ years of product management experience, including senior leadership roles
• Bachelor’s degree in a related field; or equivalent work experience
• Experience building or leading internal tools, operational platforms, or contact center technologies (preferred)
• Proven track record improving operational velocity, consistency, or service quality through product innovation
• Strong product judgement and ability to operate in regulated environments
• Demonstrated ability to influence senior stakeholders and drive clarity in complex, cross-functional spaces
• Skilled at balancing user needs, business goals, technical realities, and risk constraints
• Comfortable making decisions with incomplete information, guided by data and structured learning
• Exceptional communication skills with the ability to drive alignment across teams and levels.

Benefits

• Medical, dental and vision plans for employees and their families
• 401(k) match
• Health and wellness programs
• Flexible time off policies for salaried employees
• Up to 16 weeks paid parental leave
• Long-term awards (equity)
• Annual bonuses based on company performance, employee performance and eligible earnings.