Consultant providing strategic advice and technical assistance to facilitate Gender Lens Investing initiatives. Collaborating with project teams in Sri Lanka for gender equality and financial inclusion.
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Hybrid Collections Strategy Director, Purchase Finance – Home Improvement Financing
Posted 8 hours ago
About the role
- Collections Strategy Director at LendingClub transforming access to credit through digital marketplace solutions. Leading collections strategy and team performance to enhance member financial journeys.
Responsibilities
- Drive Portfolio Performance
- Own collections strategy across the full lifecycle, from early-stage delinquency through recovery
- Monitor portfolio trends, identify risks, and turn insights into strategies that improve loss, recovery, and member outcomes
- Build early warning indicators to proactively manage credit performance in a changing macro environment
- Design and implement digital-first collections strategies that support members and improve resolution outcomes
- Develop tailored approaches for new and evolving products
- Improve self-service, multichannel engagement, and personalization
- Lead testing and experimentation to continuously improve collections performance
- Advance segmentation, decisioning, and treatment strategies using analytics and behavioral insights
- Work closely with Credit Risk, Product, Operations, Marketing, Finance, and Technology to align on strategy
- Partner with Compliance and Legal to ensure strategies meet regulatory expectations
- Lead and develop a high-performing Collections Strategy & Analytics team
- Define reporting, analytics, and performance management frameworks
- Enhance hardship and relief programs to better support members
Requirements
- 10+ years of experience in analytics, credit risk, or collections strategy within financial services or fintech
- Strong experience in consumer lending, ideally in purchase finance, point-of-sale lending, or home improvement loans
- Proven track record of building data-driven collections strategies that improve performance and customer experience
- Hands-on experience with SQL, Python or R, and BI tools such as Tableau or Qlik
- Experience with testing, segmentation, and portfolio analytics at scale
- Deep understanding of the credit lifecycle, collections strategies, and recovery optimization
- Experience building and leading high-performing teams
- Bachelor’s degree in a related field; or equivalent work experience
Benefits
- Medical, dental and vision plans for employees and their families
- 401(k) match
- Health and wellness programs
- Flexible time off policies for salaried employees
- Up to 16 weeks paid parental leave
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