Research Cloud Services Lead Engineer at King's College London, designing and managing cloud-based services for research enhancement. Overseeing operational performance and ensuring compliance with service standards.
Responsibilities
As a Research Cloud Services Lead Engineer, you will play a pivotal role in supporting and leading day-to-day running and development of the university’s Research cloud-based services.
You will utilise your expertise in DevOps practices and Microsoft Azure technologies to lead the design and deployment of Research based services into the Cloud.
Role includes proactive management and maintenance of these services and appropriate response to operational incidents and service requests.
You will look for opportunities to continually improve services, standards, and processes.
You will support the Research Cloud Services Manager with regards to the delivery of new services into the Cloud.
Requirements
Experience of designing, deploying and maintaining Azure based services, ideally via Azure DevOps **(E)**
Proven ability to write technical documentation (High/Low Level Designs, Runbooks, How to Guides) **(E)**
Experience of supporting, maintaining, and developing Windows & Linux OS environments & applications within Azure (i.e. WAMP/LAMP) **(E)**
Experience of maintaining and developing cloud-based solutions adhering to OWASP developer best practices** (E) **
Experience of the following languages/middleware (Asp.Net, Python, PHP, Apache)** (E) **
Experience of designing and building solutions to meet customer requirements **(E)**
Experience of supporting 3rd party applications and maintaining appropriate lifecycle management **(E)**
Excellent troubleshooting skills and knowledge of problem resolution methodologies **(E)**
Experience of working with ITIL based Service processes and functions including Service Desk and Service Process Managers **(E)**
Experience of working with enterprise scale applications, infrastructure, and software **(E)**
Knowledge of IT Security protocols, processes, policies, and standards **(E)**
Experience of managing small projects **(E)**
Willingness to update professional knowledge and a commitment to continuous improvement **(E)**
Ability to identify and manage priorities **(E)**
Excellent written and oral communication skills **(E)**
Excellent relationship and interpersonal skills **(E)**
Demonstrated flexibility and positive attitude towards the support of technical services in a fast-paced environment with inherent risks and several stakeholders with differing views of success **(E)**
Experience with Microsoft EntraID and associated components such as Group Policy & DNS **(D)**
Experience in operational IT planning and execution **(D)**
Experience and knowledge of supporting technical solutions in a complex, multi-stakeholder environment **(D)**
Good knowledge of industry technical standards **(D)**
Experience working in an Agile environment to deliver service improvement **(D)**
Good knowledge of PowerShell scripting, JSON and ARM templating. **(D)**
Experience of supporting University faculties & schools in all aspects of IT support **(D)**
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