Hybrid Platform Engineer – Product Reliability, Mid Level

at Kraken

• Job title: Platform Engineer – Product Reliability, Mid Level
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Tokyo, Japan

About the role

• Product Reliability Engineer role at Kraken focused on scalable energy management solutions. Collaborating with teams to ensure product performance and system resilience in a hybrid work environment.

Responsibilities

• Teach and support product teams on best practices for reliability, implementation patterns and effective usage of our existing platforms
• Support product teams in improving the performance and availability of their systems
• Be hands-on in code and infrastructure to help product teams with reliability improvements
• Provide comprehensive feedback to the wider Platform group on improvements to be made to core infrastructure based on observations and first-hand experience in the code base
• Support the build-out of proof-of-concept requirements in product teams as needed to evolve application deployment architecture to align with business growth as well as enhance scalability and system resilience
• Collaborate with product teams to support the release of new features and services, ensuring adherence to reliability and performance standards
• Guide product teams in designing systems for resilience and graceful failure under heavy load
• Assist application teams with post-incident tasks and follow-ups, and contribute to the creation and review of post-mortem documentation
• Analyse incident metrics to identify trends and potential improvements, communicating these insights to the product teams
• Help solve interesting and difficult problems. There’s a great opportunity for disruption in the global energy market

Requirements

• Previous experience as a Site Reliability Engineer
• Experience working on SaaS platforms, including engaging product teams to ensure up-skilling and knowledge sharing across teams
• Experience managing and supporting a large scale internet facing service
• Experience in responding to incidents and outages, writing technical incident reports and organising incident retrospectives
• Experience working with very large relational databases
• Experience in using service level objectives to improve application performance
• A proactive, innovative mindset

Benefits

• Great communication skills, working effectively with developers, product managers and other business stakeholders to understand, design and deliver impactful projects and reliability improvements
• Solid hands-on experience across our core platform stack:
• AWS (supporting and improving cloud infrastructure used by product teams)
• Terraform (infrastructure as code; comfortable operating with Terraform day-to-day)
• Kubernetes (container orchestration and deployment management; comfortable working with Kubernetes day-to-day)
• Experience using industry-standard observability tooling - we use Datadog, Grafana, Prometheus and Rootly (experience with other monitoring/alerting platforms is transferable)
• Strong collaboration and communication skills - able to work effectively with developers, product managers, and other stakeholders to design and deliver impactful observability “golden paths” and monitoring experiences
• Exposure to Python (or a similar C-based language like TypeScript, Go, C#) - able to understand how applications behave in production to support observability and reliability improvements
• Previous experience working in small, highly autonomous teams
• A working style that fits how we operate:
• Comfortable with ambiguity and able to create structure in unclear situations
• Proactive learning mindset (experiment, iterate, and adapt as the team evolves approaches)
• Strong asynchronous written communication (Slack/Notion/docs) and a habit of keeping others in the loop
• Autonomy and accountability - making progress independently and owning outcomes