Hybrid Business Consultant II

at Kopenhagen e Chocolates Brasil Cacau (Grupo CRM)

• Job title: Business Consultant II
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Belo Horizonte, Brazil

About the role

• Consultor de Negócios II garantindo a excelência operacional da franqueadora e alinhamento entre franqueados e a franqueadora. Implementando planos de ação e otimizando resultados por meio de análise de dados.

Responsibilities

• Ensure the achievement of the performance KPIs for your portfolio by maintaining continuous monitoring and implementing corrective actions when necessary;
• Ensure clear and effective communication between the network of franchisees and the franchisor, guaranteeing efficient information exchange and alignment of objectives;
• Ensure the franchisor's execution standards are met by making sure processes and procedures are followed according to established standards;
• Implement and ensure execution of action plans to improve results, identifying optimization opportunities and driving team performance;
• Identify operational improvements that deliver tangible results, promoting process efficiency and effectiveness;
• Size the store team and conduct salary analysis to ensure adequacy and operational efficiency;
• Plan and deliver training for the team to support professional development and process standardization;
• Conduct product mix analyses and identify opportunities to reduce stockouts and capture lost sales opportunities;
• Promote local marketing initiatives, collaborating with franchisees to boost brand presence and sales in their regions;
• Perform competitor analyses to identify market trends and improvement opportunities;
• Identify opportunities for expansion or relocation, participating in validation of new sites and revenue expectations;
• Support the follow-up of new store openings, providing guidance to ensure standardization and the success of new ventures;
• Act as the primary interface between the franchisee and the franchisor, providing support and assistance on all franchise operation matters;
• Monitor Customer Service (SAC), ensuring quality service and effective resolution of customer issues.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related fields, with experience in commercial roles;
• Proficient in Microsoft Office: advanced Excel and PowerPoint for data analysis and persuasive presentations;
• Preferred experience with Business Intelligence tools for data analysis and strategic decision-making;
• Strong verbal and written communication skills;
• Ability to analyze performance data, identify trends, and develop strategies to achieve result KPIs;
• Leadership experience and ability to motivate and guide teams in implementing action plans and improving results;
• Certifications in business management, franchising, or related courses are a plus;
• Proven experience in business consulting, sales management, or similar roles, with a track record of successful action plan implementation and result improvements.

Benefits

• Transportation allowance;
• Meal voucher;
• Food voucher;
• Health insurance;
• Life insurance;
• Pharmacy benefits program;
• Employee discounts on products.