Platform Software Engineer developing high-quality solutions for Helpshift's messaging-first customer support. Collaborating with teams to enhance platform reliability and scalability for large user bases.
Responsibilities
Work on the Resiliency, Availability and Latency of our Core platform and services that are delivered to 820M monthly active users and can scale to 100K+ RPS.
Work with multiple databases and ensure scalability for the interacting platform components.
Take ownership and publish (internal) reusable services and APIs.
Enable feature teams to use the Core platform.
Write clean code with proper test coverage.
Review others’ code and ensure that it is up to organization standards.
Mentor junior members of the team.
Optimize application for maximum speed and scalability.
Participate in the hiring process.
Keep calm and learn every day.
Requirements
4+ years of medium to large scale server-side software development experience.
Strong working knowledge of a backend programming language like Clojure and Java in production.
Thorough knowledge of CS fundamentals: Data structures and time complexity of algorithms.
Knowledge of system design and architecture.
Experience in working with any one of YugabyteDB, Redis, Elasticsearch, Kafka or Postgresql.
Knowledge of Posix compliant operating systems (we develop on Mac OS X and deploy on GNU/Linux).
Comfortable using CLI tools for achieving day-to-day tasks.
Efficiency with code editor of choice.
Experience in writing unit and integration tests.
Excellent problem-solving skills and a proactive approach to issue resolution.
Excellent verbal and written communication skills.
Bachelor’s degree in Computer Science (or equivalent).
Benefits
Hybrid setup
Worker's insurance
Paid Time Offs
Other employee benefits to be discussed by our Talent Acquisition team in India.
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