Service Designer delivering efficient service experiences at Kainos. Advocating for user-centered design and managing junior staff's development in a collaborative environment.
Responsibilities
Deliver end-to-end, efficient, and consistent service experiences
Advocate for needs-based design, design research, design thinking and service design
Manage, coach and develop junior staff focusing on performance and career growth
Create exemplary digital services
Make a positive impact on millions of people through quality products and services
Requirements
Input to and influence the future of the service experience
Familiar with a range of strategic models and can apply them
Understanding of business analysis in order to form problem statements
Provide guidance in needs-based design, design research, design thinking and service design
Coach and support junior team members
Comfortable working with researchers and wider team to create experience maps and service blueprints
Understanding of a variety of research and design methodologies and approaches
Can design, lead and facilitate workshops using a variety of techniques to drive outcomes
Able to communicate effectively at all levels
Excellent commercial awareness
Understanding of stakeholder management and how to identify, facilitate and map landscape
Benefits
Employee development programs
A culture of collaboration
Contribution to our customers' digital transformation
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