Associate Technical Product Manager handling product management for health - tech solutions. Overseeing technical support, product operations, and customer engagement in a hybrid work environment.
About the role
- Join Iterable's Engineering Operations team to improve platform scalability and reliability. Collaborate with cross-functional teams to drive effective program delivery and measure success.
Responsibilities
- Partner with engineering leaders and teams to identify priorities and translate them into clear program plans and deliverables
- Lead cross-team initiatives that improve platform scalability and predictability (e.g., Incident Management frameworks, Error Budget Policies, API maturity practices, engineering health visibility)
- Define and track success metrics, measure outcomes, and continuously iterate programs based on data and feedback
- Communicate clearly and consistently by providing regular updates on progress, risks, dependencies, and tradeoffs to stakeholders at all levels
- Audit existing processes and implement improvements that reduce friction and increase consistency
- Collaborate beyond Engineering (Product, GTM, Support/CS) to execute effective rollouts and drive adoption
Requirements
- Experience leading cross-functional programs within an engineering organization, partnering effectively with Engineering, Product, Security and other stakeholders
- A track record of using AI to improve personal and team productivity, and strong judgment about where automation adds value vs. where rigor is required.
- Strong program management fundamentals: planning, coordinating, dependency/risk management, and driving delivery through ambiguity
- Experience with the software lifecycle and operating practices
- Strong technical judgment and fluency: able to understand system architecture, APIs, and operational tradeoffs well enough to drive decisions, ask the right questions, and unblock teams
- Comfort using data and tooling to drive visibility and decisions (Sigma or similar BI tools)
- Strong communication, relationship-building, and the ability to explain technical concepts to varied audiences
Benefits
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
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