Data Entry Administrator responsible for entering and updating data in SAP modules within a hybrid work environment. Collaborating with the PMO/admin team to improve the data - entry workflow.
About the role
- Data Entry Supervisor managing QC and data entry functions at Iron Mountain. Ensuring quality standards and compliance while leading a team at the Dublin client site.
Responsibilities
- Responsible for the daily functions with the QC & Data Entry team.
- Ensures that department goals and targets are met with the primary focus on quality QC and data entry procedures and service for the customers.
- Accountable for ensuring the department policies and procedures are adhered to by the QC and data entry team.
- Provide requisite training and work environment for employees.
- Assist with the recruitment, hiring and training of new employees and ongoing training and support for the team.
- Create and maintain data entry screens through IM Data Entry module GDE.
- Regular communication and support for team on service performance and updates on new company policy, programs or services.
- Delegate, monitor and coordinate department functions to meet deadlines required by customers and operations.
- Responsible for evaluating upcoming workload and forecasting staffing needs to meet data entry standards and quality indicators.
- Ensure compliance with Iron Mountain policies and procedures. H&S, Internal courses.
- Ensure customer data integrity by reviewing and analysing system reports to validate data integrity and quality.
- Maintain working relationship with other departments teams, Transport, Warehouse, DS and the Commercial Team.
- Communicate with Operations regarding data entry requirements.
- Provide activity reports and data entry exception tracking review and analysis.
- Collaboration with Account Management, Operations, Customer Service and Administration on customer needs.
Requirements
- At least 2 years of supervisory experience in a service related industry is required, but not essential.
- Strong team leadership skills and customer support activities are required.
- Computer literacy and ability to use on-line system for input, maintenance and inquiries.
- Competency in computer software packages (Google Sheets, Google Docs).
- Excellent verbal and written communication skills.
- Excellent organization, motivation, leadership, and interpersonal skills.
- Ability to Travel between our sites in Damastown, Aerodrome as required.
- Ability to lead, coach, and mentor staff.
Benefits
- 23 days annual leave + bank holidays, increasing with length of service.
- Laya Health Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
- Generous pension scheme, with Iron Mountain contributing upto 7%, depending on your contribution, plus Life Assurance covering four times your annual salary.
- Voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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