Content Team Lead overseeing Medical Information capabilities and customer engagement strategies at Pfizer. Ensuring quality and compliance while managing a high - performance team.
About the role
- Content Design Quality Specialist at IQVIA ensuring the quality of formatting processes in content design. Collaborating with teams to enhance global quality output and manage resources effectively.
Responsibilities
- Trigger Quality Feedback Reports and improvement plans on selected resources, liaising with all stakeholders (Content Design Specialists. Project Managers, Quality team, External Vendors, Talent Managers, etc.)
- Analyze formatting quality issues and work on global and local improvement plans with Content Design Team
- Lead root cause analyses and corrective actions & preventive actions for Content Design resources
- Participate in meetings with vendors to address formatting quality issues and preventive actions
- Support Talent Mangers and Quality Team in anticipating and dealing with quality issues
- Flag potential resources for promotion or demotion based on quality results
- Identify quality verified resources for Content Design Team
- Drive global quality strategy and establish tools to monitor the quality of formatting work
- Help to build and design a robust and efficient Quality system as well as the creation of SOPs related to this function
- Contribute to conceive developments/enhancements and best practices in formatting quality
Requirements
- 3-5 years’ experience as a Quality Specialist or Content Design Specialist (formatter) and/or dealing with multilingual projects.
- Familiar with Content Design/formatting process and challenges (ideally experience as content design specialist/DTPer)
- Mediation/negotiation skills in working with people from different countries and cultures
- Ability to multitask and quickly adapt to change
- High level of commitment and motivation is essential
- Higher education in translation-related studies, or equivalent experience
- Excellent oral, written, and interpersonal communication skills in English
- Extensive knowledge of Formatting Monitoring processes
- Proven skills of analysis, time management, organization, and attention to detail.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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