Develop capabilities to shift to an automated system security evaluation process for clients. Facilitate infrastructure management and support compliance in a hands - on DevOps environment.
About the role
- Senior Application Support Engineer at Intel Foundry focusing on customer support for memory and eFUSE technologies, collaborating across teams to drive improvements and documentation.
Responsibilities
- Act as the go-to technical expert for customers implementing FIP solutions, particularly Memory Compilers, Custom Memory, and eFUSE IP
- Take complete ownership of customer issues from initial report through resolution, including reproduction, analysis, debugging, and solution delivery
- Develop deep, strategic relationships with customers by understanding their design requirements, project timelines, and success metrics
- Partner with DTP teams to ensure seamless integration between FIP, PDKs, design flows, and signoff methodologies
- Work closely with R&D and QA teams to identify and resolve systemic issues, driving both immediate fixes and long-term improvements
- Serve as the customer advocate, translating customer needs into actionable requirements for product development teams
- Create comprehensive technical documentation including application notes, troubleshooting guides, and best practice recommendations
- Develop and deliver technical presentations for customers, partners, and internal leadership
- Support customer evaluation processes and production ramp activities to maximize success and minimize risk
Requirements
- Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or STEM-related field
- 5+ years of combined Application engineering or customer support experience in one or more of these areas: Memory Compilers or Custom Memory solutions eFUSE or non-volatile memory IP Standard Cell Libraries or Analog/Mixed-Signal IP Design Automation focused on IP validation and integration
- Experience with SoC design flows (RTL through GDSII and signoff)
- Hands-on experience using at least one major EDA tool suites (Synopsys, Cadence, or Siemens EDA)
- Experience debugging complex design and EDA workflow issues with customer-focused prioritization
- Scripting experience, preferably in TCL and Python
- Experience with advanced process nodes (e.g., 7nm, 5nm, 3nm) and design-for-manufacturing considerations.
Benefits
- competitive pay
- stock bonuses
- health
- retirement
- vacation
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