Service Manager responsible for operations, sales, and administration in the company’s service department. Overseeing team management, strategic guidance, and performance accountability.
About the role
- Manager of Professional Billing managing billing operations for healthcare organizations. Leading teams to improve billing accuracy and compliance in a hybrid environment with a focus on revenue cycle success.
Responsibilities
- Manage professional billing teams to ensure timely and accurate claim submission and follow-up
- Partner with Huron and Luminis leadership to implement strategies that align with revenue cycle objectives
- Monitor professional billing performance metrics, identify issues, and implement corrective actions to meet KPIs
- Ensure compliance with all federal, state, and payer regulations governing professional billing
- Lead resolution of escalated issues, identify trends, and initiate corrective actions to optimize revenue cycle outcomes
- Foster a culture of respect, accountability, and professional development within the team and support staff development through training, coaching, and performance evaluations
- Partner with clinical, administrative, and IT teams to lead related process enhancements and technology implementations to reduce denials and write-offs and improve cash collections
- Contribute to resource planning and operational improvements to achieve departmental goals.
Requirements
- Bachelor’s degree in healthcare administration, business, or related field
- 5+ years of experience in professional billing operations, with at least 2 years in a supervisory or management role
- Current permanent U.S. work authorization required
- Strong knowledge of professional billing processes; Epic experience preferred
- Demonstrated ability to analyze data, lead teams, and implement process improvements
- Must be able to work onsite at Luminis Health facilities (Maryland)
Benefits
- Medical, dental and vision coverage
- 401(k) plan with a generous employer match
- Employee stock purchase plan
- Generous Paid Time Off policy
- Paid parental leave and adoption assistance
- Wellness Program with free annual health screenings and coaching
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