Solutions Engineer accelerating sales velocity and customer success at Lakera. Collaborating with multiple teams to secure AI technology implementations.
About the role
- Senior Cloud Solutions Engineer leading cloud implementation for Contact Center as a Service at Humana. Collaborating on complex cloud solutions and technical leadership within the team.
Responsibilities
- Serve as the technical lead for Contact Center solutions, with hands‑on ownership of Google CX Agent Studio, Google Cloud Platform (GCP), and integrated CCaaS technologies (e.g., Genesys Cloud)
- Design, implement, and optimize cloud‑based contact center and conversational AI solutions leveraging GCP services, including integrations with Google CX Agent Studio, speech technologies, analytics, and AI/ML capabilities
- Provide technical leadership and mentorship to developers and engineers, ensuring adherence to enterprise architecture standards, security, reliability, and scalability best practices
- Partner with business analysts, solution architects, and product owners to translate business requirements into end‑to‑end technical designs and implementations across cloud and SaaS platforms
- Lead development and configuration efforts for omnichannel capabilities, including voice, chat, routing, authentication, analytics, and automation, across Google‑based and vendor platforms
- Drive platform modernization initiatives and migrations (e.g., Nuance migration) with a focus on cloud‑native and GCP‑optimized architectures
- Evaluate, design, and execute Proofs of Concept (POCs), pilots, and solution validations on Google CX Agent Studio, GCP, and related SaaS platforms
- Identify optimization opportunities across performance, latency, cost, and operability; provide actionable recommendations and drive implementation
- Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex technical issues, influence product roadmaps, and ensure successful adoption of new capabilities
- Participate in Agile ceremonies (sprint planning, demos, retrospectives) while ensuring high‑quality engineering execution and delivery outcomes
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 10+ years of technical experience delivering complex, large‑scale cloud, SaaS, or platform‑based solutions
- Strong analytical, organizational, and problem‑solving skills
- Technical leadership experience delivering large‑scale cloud and SaaS platforms, with a strong focus on Customer Experience / Contact Center technologies (e.g., Genesys Cloud, NICE inContact, Five9, Salesforce)
- Proven experience leading or contributing to major enterprise modernization and transformation programs, including cloud migrations and platform exits
- Hands‑on experience delivering omnichannel customer engagement capabilities, including voice, chat, routing, authentication, analytics, workforce management, AI/ML, automation, and conversational interfaces
- Experience integrating contact center platforms with enterprise SaaS ecosystems (e.g., Salesforce, ServiceNow, Microsoft Dynamics)
- Demonstrated ability to design, execute, and lead Proofs of Concept (POCs), pilots, and technology evaluations on cloud and SaaS platforms
- Strong architecture experience across Business, Application, Data, and Technology domains
- Excellent communication and influencing skills, with the ability to translate complex technical concepts into business‑relevant outcomes
- Proven ability to mentor teams, drive adoption of new technologies, and enforce engineering best practices
- Experience working in Agile delivery models (e.g., SAFe), with familiarity in Waterfall methodologies
- Experience collaborating closely with vendors to influence product capabilities and roadmaps
- Healthcare industry experience preferred
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
- many other opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
AI Solution Architect at Saab leading the delivery of scalable AI solutions for defense and security. Collaborating with teams to address real - world challenges through advanced engineering.
Solution Engineer focusing on customer data integration for Carbmee's carbon management platform. Collaborate with clients and optimize workflows to ensure successful onboarding and implementation.
Solution Architect designing and leading software and cloud architectures using Azure for Raona. Collaborating with cross - functional teams to ensure project objectives are met.
Solutions Consultant at LexisNexis providing consultative services for legal customers. Building relationships and generating leads while ensuring maximized use of products offered.
Intern Integration Engineer at Axpo Group focusing on MuleSoft integration tools and API development. Opportunity to collaborate in a dynamic environment while gaining hands - on experience.
Resiliency Client Technical Solutioner at Kyndryl handling IT solutions around Resiliency Architecture, Business Continuity, and Disaster Recovery. Collaborating with customers to craft tailored technical solutions in a supportive, innovative environment.
Solution Architect responsible for shaping digital solutions in the Defence sector. Collaborating in agile teams to deliver tech services for UK clients.
Technical Solutions Consultant at HPE, resolving hardware and software issues for customers. Focused on delivering effective solutions and improving customer experiences remotely and on - site.
Technical owner for BESS subsystems at AES, leading systems engineering from requirements to deployment. Collaborating on complex projects to ensure safe and reliable operations.