Hybrid Benefits Consultant

at HUB International

• Job title: Benefits Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Covington, United States

About the role

• Benefits Consultant at HUB International interfacing with clients to strategize employee benefit options. Educating and advising clients on benefit solutions and trends to meet their needs.

Responsibilities

• Consulting – understands key business issues for clients and the role Benefits play in their business & articulates long-term benefit goals & develops strategic plan to achieve them.
• Educate, support & becomes a trusted advisor to each client
• Address client problems and issues, understands expectations & consistently meet through viable solutions.
• Acts proactively when potential issue is uncovered
• Strategically plans and executes plan renewals, staying in regular communication with the clients and updating them on various emerging trends and solutions for their business needs.
• Anticipates concerns developing from the renewal process.
• Understands thoroughly and stays abreast of changes in employee benefits, including plan designs, available riders, legislation, and emerging trends.
• Attends training opportunities, reads and shares industry knowledge, regularly participates in coursework to either earn or maintain professional designations.
• Alerts client to potential issues (legislative and coverage information).
• Provides and explains compliance package annually.
• Shadows other consultants in the field periodically to study other business segments, techniques, and consulting styles.
• Invites other consultants to shadow his appointments.
• Meets regularly (at least 2x/year) with medical and ancillary carrier reps to get updates on the latest innovations and strategies.
• Fosters a good professional relationship with carrier reps by meeting with them and by providing feedback on their quotes.
• Conducts client presentations in a consultative (logical, professional and informative) manner.
• Encourages feedback from the client and projects confidence
• Assesses cross selling opportunities with all clients.
• Encourages client to be innovative.
• Involves Voluntary Consultant and Financial Representative as appropriate.
• Asks client for referrals and generates new sales opportunities.
• Discusses strategic partnerships with client, including ADP, Chase, Carrier Wellness offerings, COBRA administration, FSA administration, etc.
• Discusses compensation and value proposition with client.
• Discusses compensation adjustment when necessary.
• Strives for 100% client retention
• Provides accurate and timely client deliverables according to Performance Standards.
• Reviews all presentation material thoroughly well in advance of meeting and checks to ensure there are no errors and that content is pertinent and practical.
• Ensures that follow up issues are handled timely and communicated to client.
• Makes use of and offers to clients HUB Value Added Services, including Benefit Summaries, Mywave (20+), POP plans, Wellness Communications Plans, Hope Health newsletters, etc.
• Builds and maintains strong relationship with client HR and Benefits staff and upper management through regular communication
• Proactively reaches out on a regular basis.
• Acts as a mentor for the Associate Benefit Consultant, Account Manager, BA/CSS and ISR.
• Assists in growth and development through constant communication and instruction.
• Delegates appropriately, set expectations and hold members accountable.
• Holds regular team meetings.
• Keeps team informed and communicates thoroughly and clearly with all team members concerning client issues, renewals, and proactive work.
• Positively influences the team members; uses the HUB Essential 7 effectively to mediate concerns, offer encouragement and praise, promote engagement, and build good working relationships.
• Uses Benefit Point to document and assign all client service issues and key steps in the renewal process.
• Ensures that the implementation and transition processes for all carrier changes are handled smoothly with minimal disruption.
• Communicates and documents major issues and changes.
• Stays on top on “next steps”.
• Ensures that submission and all applicable documents are processed accurately and timely.
• Proactively checks and verifies all information (new rates, employee enrollments and changes, ID cards, etc.).
• Promptly addresses and solves problems generated through the renewal process.
• Is prepared, organized, and methodical.
• Has a system for tracking and managing the various issues and projects that are in process.

Requirements

• 3-5+ years’ experience in benefits including a strong knowledge of self-insured plans, ancillary lines, and current legislation
• Bachelor’s degree (or its equivalent) highly preferred
• Louisiana Life and Health license is required or willing to obtain
• Professional Designations (RHU, REBC, CEBS) a plus
• Excellent communication and presentation skills
• Ability to interact effectively with people of various responsibility and authority (employees, key contacts, executives, etc.).
• Highly organized.
• Ability to manage multiple priorities and projects at once

Benefits

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Paid Parental Leave
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives