Warranty Program Manager at Dematic improving end - to - end warranty process and collaborating with cross - functional teams. Driving efficiency and customer satisfaction through strategic ownership and data analysis.
About the role
- Program Manager leading complex, cross-functional business initiatives from planning through execution for a global insurance group. Collaborating with leaders and teams to drive organizational change.
Responsibilities
- Plan, organize, and oversee end-to-end delivery of assigned programs – ensuring clarity of scope, objectives, timelines, and success criteria.
- Lead cross-functional teams to execute complex initiatives spanning process, technology, and organizational change.
- Monitor program health, manage risks and issues, and proactively remove barriers to ensure successful delivery.
- Ensure all projects adhere to PMO standards, tools, and reporting requirements.
- Serve as the primary point of contact for program stakeholders, providing clear communications on status, milestones, and key decisions, risks, and issues.
- Prepare and present program updates, reporting, and recommendations to senior leadership and governance forums.
- Develop integrated project plans, critical path analyses, and resource forecasts across multiple workstreams. Track and report on financials, resourcing, risks, and benefits realization.
Requirements
- 5+ years of experience in Program/Project Management roles – preferably within the insurance brokerage space
- Demonstrated experience leading business transformation, process improvement, or systems implementation programs.
- Strong knowledge of project management methodologies (e.g., PMI, Agile, or hybrid approaches)
- Proficiency with project portfolio management tools (e.g., Monday.com) and reporting platforms
- Bachelor's degree in Business, Operations, or related field is preferred
- PMP or equivalent project management certification is a plus
Benefits
- A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
- And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
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