Manager/Director of Clinical Operations overseeing clinical trials at ERG in Miami, FL. Responsible for protocol adherence and operational management of studies.
About the role
- Director of Clinical Operations driving efficiency and innovation in musculoskeletal care. Leading the clinical operations team to enhance service delivery and patient outcomes.
Responsibilities
- Drive Operational Strategy: Translate strategy into operating plans and procedures, surfacing opportunities through data-informed analyses. You will own the operating system for the organization, including maintaining the cadence of communications, ownership structures, and outcomes reporting.
- Elevate Organizational Performance: Collaborate with Clinical Operations leadership to simplify processes, accelerate decision-making speed, improve accountability, and strengthen talent density.
- Deliver Business Results: consistently hit SLAs and business outcomes (revenue, experience, quality, finances) through a high-performing operating system and AI/tech-enabled workflows. You will drive performance improvement and variation reduction to meet or exceed targets.
- Lead Innovation & Change: Drive the adoption of technology and bleeding-edge clinical practice as we innovate on an AI-enabled care delivery model. You will identify and execute system design and automation to unlock scale and improve the care team and member experience.
- Ensure Service Excellence: Lead program and service delivery changes across the care team, ensuring a consistent and high-quality member experience in concert with our product experience.
Requirements
- 10+ years of experience driving large-scale service operations (ideally in healthcare), improving patient satisfaction/clinical outcomes, and meeting financial targets
- 7+ years of management experience
- Proven ability to lead and execute in a fast-moving, ambiguous environment.
- Experience in digital health and/or leading clinicians in a remote, distributed environment.
- Experience leading operations that require a high degree of change management and complexity.
- Experience working in a start-up/technology environment.
- Master’s Degree in Business and/or Healthcare or related fields.
Benefits
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
- Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
- Modern life stipends: Manage your own learning and development
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