Engineer II developing advanced braking and control systems for trailer vehicles at ZF. Analyzing requirements and implementing software solutions using Embedded C programming/Model - Based Development.
About the role
- Forward Deployed Engineer owning end-to-end enterprise deployments at HeyGen for dynamic AI video solutions. Collaborating with customers to integrate systems and provide technical leadership.
Responsibilities
- Own end-to-end enterprise deployments.
- Lead technical discovery, architecture, and production rollout for our most complex strategic accounts. Integrate HeyGen cleanly into customer CRM, LMS, HR, and marketing stacks.
- Build on the HeyGen API and LiveAvatar.
- Ship real-time conversational agents, session-based lifecycles, and WebRTC integrations inside client applications. Produce reusable reference implementations, SDK wrappers, webhook integrations, and eval harnesses that later get pulled back into the platform.
- Run the hard escalations.
- Act as the senior technical owner on production-blocking issues. Advocate for the customers’ technical needs on streaming, latency, and integration failures, and coordinate cross-functional fixes with engineering.
- Close the product feedback loop.
- Translate messy real-world requirements into structured product input. Identify patterns across custom builds that should be generalized into the platform, and partner with core engineering to productize them.
- Be a trusted technical voice for customers. Explain model behavior, performance trade-offs, and roadmap to non-technical executives and to customer engineering teams in equal measure.
Requirements
- 3+ years in software engineering, solutions architecture, or a similar builder role. You're comfortable shipping production-grade code in Python and JavaScript/Node.js.
- Hands-on experience building with LLMs or other generative AI systems in production, including familiarity with prompt engineering, agent development, and evaluation frameworks. You understand how model behavior affects product experience.
- Working knowledge of API design, webhooks, and cloud infrastructure.
- The ability to move fluidly between a customer engineering standup and a VP-level business conversation, and to explain technical trade-offs to both audiences without losing either.
- High agency under ambiguity. You're energized by building a function that doesn't exist yet rather than joining one that does.
Benefits
- Health benefits
- 401k plan
- Generous PTO
- Parental leave program
- Emotional health resources
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