Genesys Administrator providing technical support for the Genesys Cloud platform. Collaborating with IT and training operations teams to enhance user experience in a remote job.
About the role
- Client Success Financial System Administrator acting as Subject Matter Expert on financial and payroll software capabilities. Educating clients and enhancing business processes to optimize their operations.
Responsibilities
- Act as the Subject Matter Expert (SME) on the financial and payroll capabilities of our software
- Educate customers on new functionality released
- Develop initiatives for continuous business process improvements
- Track system configuration for assigned customers
- Utilize product knowledge to offer solutions to business needs
- Provide recommendations on Payor Setup that would impact customer’s operations and profitability
- Resolve issues and answer questions from customers and internal stakeholders related to the financial and payroll areas of our software
- Create documentation for our knowledge base
Requirements
- Highly organized persons who work well under the pressure of multiple projects and deadlines
- Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
- Quick learners with strong problem solving and creative, analytical thinking abilities
- Skilled professionals who are well-versed in the home health and hospice industry and in the HCHB product
- Strong written and verbal communicators who are empathetic to customer needs, have strong presentation skills, and desire to make a difference in the lives of others
- Team players who are passionate about their work and will actively contribute to a positive, collaborate environment
- Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals
- Education requirements: bachelor's degree or an equivalent combination of some college and significant work experience.
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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