Customer Cloud Engineer responsible for scalable solutions in a hybrid environment. Collaborating with engineering teams to optimize cloud onboarding and support for AI applications.
Responsibilities
Work across the full lifecycle of Customer Cloud environments, building the systems, automation, and patterns that make Customer Cloud easier to sell, faster to deploy, and simpler to operate at scale
Take ownership of the systems and patterns that make Customer Cloud scalable
Enable technical pre-sales by working with Sales and Customer Success teams
Standardise onboarding and deployment, turning onboarding into a fast, repeatable process
Build automation, tooling, and deployment patterns that reduce environment setup from months to days
Design and evolve deployment patterns that ensure Customer Cloud environments are stable, observable, and easy to operate across platforms such as AWS, GCP, Azure, OpenShift, and Tanzu
Partner with Technical Support and engineering teams to resolve complex issues and capture operational knowledge
Requirements
Solid experience building and operating cloud-native systems
Strong working knowledge of Kubernetes and containerised applications
Experience with at least one major cloud provider (AWS, GCP, or Azure)
Ability to debug and resolve issues across infrastructure and application layers
Comfort working across build and operate, not just feature development
Clear, structured thinking: you simplify rather than complicate
Experience with OpenShift or VMware Tanzu (Nice to have)
Familiarity with data-heavy systems (e.g. OpenSearch, Kafka, databases) (Nice to have)
Experience supporting enterprise customers or regulated environments (Nice to have)
Exposure to CI/CD, infrastructure as code, and deployment automation (Nice to have)
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