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About the role
- Product owner managing ancillary products for Hastings Direct, focusing on customer and commercial outcomes. Analyzing performance data and delivering strategic initiatives for product enhancements and profitability.
Responsibilities
- Product owner for a range of products within Hastings’ Ancillary portfolio, with responsibility for all customer and commercial outcomes
- Analyse performance using data and insights to identify opportunities for enhancements to products and pricing; developing and implementing strategies for ancillary products, driving long term profitability
- Management of strong relationships with our ancillary partners ensuring we effectively manage commercial and contractual relations and customer outcomes
- Responsible for trading performance and customer value outcomes and monitoring of trends and future risks and holding partners to account for delivery against these
- Responsible for the delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential customer detriment; input to the completion of annual product review & value assessment; and reporting to OpCo / Conduct Committee
- Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in life journeys)
- Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital & Marketing
- Strong response to net rate reviews with ability to challenge rating increases based on analysis of claims and loss ratio performance/forecasts
- Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support the commercial performance whilst ensuring fair consumer value, regulatory compliance and reputational integrity
- Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products
- Support the rectification of any commercial or operational issues. Engaging with colleagues across the business and third party partners to collaboratively resolve issues
- Support development of new products and propositions as these are developed and introduced
- Working across the organisation to look at wider opportunities within the ancillary value chain
Requirements
- Experience of working with highly regulated General Insurance products ideally within ancillary or claims function
- Results-oriented, with drive to deliver against commercial and customer targets
- Strong numerical reasoning with data analysis
- Commercial focus and ability to drive strong negotiations that deliver benefits to all parties
- Innovative and driven - able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices
- Strong stakeholder management experience, within a fast-paced, matrixed environment.
- Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes
Benefits
- Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
- Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI).
- Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%
- 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks
- Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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