Genesys Administrator providing technical support for the Genesys Cloud platform. Collaborating with IT and training operations teams to enhance user experience in a remote job.
About the role
- Regional IT Systems Administrator supporting clinic technology integrations for Harbor Health. Delivering hands-on technical assistance and systems administration across multiple locations.
Responsibilities
- Act as the onsite lead for bringing new clinics onto Harbor’s IT stack, including networking, desktop services, telephony, and clinical endpoints.
- Oversee site IT builds, clinic cutovers, and post-go-live stabilization.
- Manage imaging, deployment, and lifecycle of desktops, laptops, printers, and clinical devices.
- Apply Harbor’s configuration standards and patching practices in coordination with IT and Security.
- Elevated (tier 3+) support work routed from IT Service Desk.
- Partner with vendors and IT leadership to maintain reliable, secure clinic networks.
- Troubleshoot connectivity, telephony, and device escalations.
- Maintain asset inventories and ensure accurate equipment tracking across sites.
- Support endpoint security, enforce security protocols, and secure configuration practices.
- Operate independently on clinic integration projects from scoping through go-live.
- Maintain documentation of site configurations, standards, and changes.
Requirements
- BA/BS in Information Technology, Healthcare, or related field with 1+ years of IT field operations experience; OR Associate degree/certification with 3+ years of IT field operations experience; OR 5+ years in IT support/field operations with exposure to systems administration.
- Proficiency in supporting desktops, networks, data, security, and SaaS systems.
- Required experience within the healthcare or health tech field.
- Familiarity with IT Service Management (ITSM) at Tier 1-3 levels.
- Skilled in endpoint management, asset tracking, and imaging/deployment processes.
- Working knowledge of networking concepts, including switches, firewalls, and wireless technologies.
- Exposure to scripting and automation (e.g., PowerShell, Python, or low-code platforms) is a plus.
- Strong troubleshooting skills across hardware, software, and network environments.
- Awareness of logging, alerting, or observability practices.
- Ability to troubleshoot unfamiliar systems and adapt quickly to new challenges.
Benefits
- Opportunity to shape the financial foundation of an innovative healthcare model
- Collaborative and dynamic work environment
- An organization made of people who are passionate about changing the healthcare landscape
- Competitive salary and benefits package
- Professional development and growth opportunities
- A transparent and unique culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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