Senior Manufacturing Engineer managing production tooling and processes for Columbus McKinnon. Identifying improvement opportunities and leading engineering projects for manufacturing.
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Hybrid Hybrid Cloud Engineer, Alletra MP, German
Posted 3 hours ago
About the role
- Hybrid Cloud/Alletra MP engineer responsible for resolving technical issues and assisting customers. Engaging with internal teams to meet SLA demands and provide solutions.
Responsibilities
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
- Resolve incoming internal or external businesses and end user's problems via telephone and e-support.
- Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
- Proactively assist customers to avoid or reduce problem occurrence.
- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
- Engages team members for support as required to ensure internal or external business and end user SLA demands are met.
- Begin to partner with and assist the Sales Pursuit team.
Requirements
- High School: completion of post-primary level education prior to University study
- 0-1 year experience in relevant technologies and customer environments
- Relevant industry qualification where applicable
- Excellent verbal and written communication skills in language to be supported
- Experience in troubleshooting in a technical environment
- Excellent analytical and problem solving skills
- Software and hardware knowledge of computing, storage and peripheral devices
- Advanced proficiency with case management databases and tools
- Superior customer service skills
- Phone and remote support experience
- E-support experience
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Provide technical support to machine shop operations at Columbus McKinnon. Develop CNC programs, optimize manufacturing processes, and lead continuous improvement efforts.
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