About the role

  • Site Reliability Engineer for Global Payments ensuring production stability and diagnosing incidents across Apigee API implementations.

Responsibilities

  • Serve as the first line of defense for production incidents, ensuring rapid triage, root cause analysis, and resolution
  • Monitor system health and performance of deployed APIs and integrating applications
  • Track and investigate issues related to latency, failures, or broken integrations, escalating to the API engineering group where appropriate
  • Collaborate with platform engineers to implement observability, logging, and alerting best practices for API services
  • Build diagnostic tools, runbooks, and automated workflows to improve incident response time and reduce manual intervention
  • Maintain knowledge bases and playbooks for repeatable troubleshooting and knowledge transfer
  • Partner with governance and compliance teams to ensure incidents are documented and remediated in line with internal policy
  • Contribute to retrospectives and continuous improvement efforts to harden production systems

Requirements

  • 3+ years of experience in production support, site reliability engineering (SRE), or DevOps—preferably supporting Apigee APIs
  • Strong understanding of cloud infrastructure ( GCP preferred) and observability tools
  • Proficiency in Python or shell scripting for automation and troubleshooting
  • Bachelor’s degree in Computer Science, Engineering, or a related field
  • Proficiency in programming languages such as Python and JavaScript
  • Excellent problem-solving and analytical skills
  • Excellent communication and collaboration skills
  • English proficiency at B2-C1 level and Czech/ Polish proficiency at B1-B2 level

Benefits

  • private medical care
  • onboarding training in first days of work – you will get to know our company better
  • training for employees: with us you will develop your professional and personal potential
  • lunch pass/Pluxee multisport cards at preferential prices
  • possibility to join a group UNUM life insurance
  • fresh fruits every Wednesday
  • delicious coffee from Praska Palarnia

Job title

Site Reliability Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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