Director of Managed Services responsible for financial performance and operational excellence in France and Luxembourg. Leading a team to deliver managed services aligned with Group strategy.
Responsibilities
Responsible for the strategic direction, operational excellence, and financial performance of Managed Services across France and Luxembourg.
Ensure alignment with Group strategy and drive client satisfaction.
Lead a high-performing management team to deliver best-in-class services.
Manage the budget, ensuring the profitability of contracts and solutions.
Oversee service delivery, ensuring compliance with requirements.
Monitor operational KPIs and initiate improvements as needed.
Directly supervise CDM Managers and the Governance & Excellence Manager.
Requirements
Bachelor’s or Master’s degree in Business, IT, Engineering, or a related field.
10+ years of experience in IT Managed Services or a similar technology services environment, with at least 5 years in a senior leadership role.
Proven track record of managing P&L, driving operational excellence, and delivering profitable growth.
Strong understanding of IT service management (ITSM) principles and best practices.
Experience managing teams across multiple countries or regions is highly desirable.
Excellent leadership, communication, and interpersonal skills.
Strong analytical abilities, with a focus on data-driven decision-making.
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