Application Consultant specializing in Payroll software solutions, supporting clients in Switzerland with a hybrid work model.
About the role
- HR Operations Payroll Specialist managing employee lifecycle and payroll processes at Genpact. Delivering support across the EMEA region while ensuring compliance with labor legislation and payroll standards.
Responsibilities
- Support of HR in the HR administrative function and payroll. Is the primary point of contact between HR and employees
- Provides support to colleagues within the HR division
- Manage all necessary documentation to the employee lifecycle and perform related tasks in systems and employee files
- Maintains complete, accurate and timely employee records based on real time requests
- Oversee and verify employee database and personnel files
- Assist employees in using the internal application for proper attendance recording, including vacation requests and unpaid leave.
- Provide information and guidance to company employees on labor legislation and salary calculations
- Handle HR requests via email, HR cases, and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
- Schedule and run the assigned client payrolls by following standard operating procedures
- Ensure quality controls in the payroll process and update documentation - included reconciliation of results and audit checks
- Highlight and escalate relevant matters that may impact the running of client payrolls
- Create and/or update process documentation (SOP, process maps, templates)
- Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
Requirements
- Proficient French and English (C1), both in writing and speaking
- Knowledge of French labor law and payroll
- Very good knowledge of HR tools and processes
- Excellent customer service skills
- Analytical and problem-solving skills.
- Bachelor / Master´s degree.
- Knowledge of social law
- Prioritization capability
- Privacy management
- Knowledge of MS office applications: Word, Excel, Outlook.
- Professional background involving problem solving and dealing with internal customers.
- Ability to work with confidential/sensitive data
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Job title
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