Hybrid Senior Solution Consultant

at Genesys

• Job title: Senior Solution Consultant
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, VoIP
• Location requirements: Hybrid, Brisbane, Australia

About the role

• Senior Solution Consultant creating technical solutions for Genesys. Collaborating with customers to develop AI-driven strategies and technical presentations.

Responsibilities

• Building and documenting reusable solutions that leverage Genesys Solutions, Infrastructure as Code, RESTful API’s, cloud services and other modern technologies to enable the Genesys customer and partner communities
• Showcase technical expertise and creative talents by developing and presenting dynamic demonstrations to the decision makers of a business (executives, key stakeholders and influencers)
• Understand the customers strategies to help them drive their business using Genesys solutions
• Run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders
• Create a customized demo to showcase solutions to the customer’s needs
• Create documentation such as Discovery, Architecture and Solution Design Proposals to ensure a smooth service delivery
• Maintain regular and up to date insights on industry trends and best practices to advise customers through implementation process
• Create professional solution design diagrams with the associated assumptions and sizing calculations
• For large/complex opportunities lead a team to complete all of the presales process activities.

Requirements

• Strong technical knowledge of IT concepts, software standards as well as database and net-working technologies
• Strong understanding of the fundamentals of Computing, such as completing a Technology or Computer Degree and/or undertaking certifications relevant to Cloud, SaaS or CCaaS
• 5+ years of experience implementing and/or integrating with CRMS, software implementation and/or coding experience
• Experience in building and implementing CX solutions using modern Agentic AI techniques
• Advanced technical knowledge covering associated contact centre technologies such as surveys, quality management, recording, workforce management, IVR, digital engagement or PCI compliance
• Technical knowledge in the following areas such as VOIP, SIP, RTP, messaging carrier services, infrastructure, networking and security
• Strong understanding and familiarity with AI concepts such as LLMs, NLUs, Predictive AI models
• Experience documenting technical artifacts and building presentations promoting
• Experience working with a Cloud or SaaS company
• Refined presentation skills showcasing presence and gravitas and able to facilitate workshops towards successful conclusions

Benefits

• great benefits and perks like larger tech companies
• independence to make a larger impact on the company
• ownership of their work