ERP Project Manager providing customer consulting starting from product presentations to system launches. Join the team at SSH Software, leading in ERP solutions for the packaging industry.
About the role
- IT Consultant supporting clients with IT issues across various systems and platforms. Focused on user experience, problem-solving, and vendor management in a client-centered environment.
Responsibilities
- Troubleshoot a wide range of IT issues for clients—Windows, Microsoft 365, networking, general infrastructure, SaaS platforms, and more
- Provide timely, thoughtful support to client users and teams—remotely and occasionally on-site
- Take ownership of user problems, no matter how small, and ensure they get resolved or properly escalated
- Communicate clearly and empathetically with clients who aren’t always tech-savvy
- Manage third-party vendors—hold them accountable, challenge deflection, and advocate for your client
- Stay mindful of the client’s budget and weigh the cost/benefit of time spent on lower-impact issues
- Log work and maintain accurate documentation of client environments, issues, and resolutions
Requirements
- Technically strong and comfortable supporting a range of IT systems (Windows, O365, cloud services, networking basics, etc.)
- Self-motivated, takes initiative, and manages time independently—you don’t need someone telling you what to do every hour
- Honest and grounded—you admit what you don’t know and follow up with real answers
- Friendly and approachable—you make users feel comfortable, not intimidated
- Persistent—you follow things through until they’re resolved
- Empathetic—you understand how frustrating tech problems can be for users and treat their concerns seriously
- Respectful of the client’s time and money—you aim to fix things efficiently and appropriately
- Someone with integrity—you do the right thing, especially when no one’s watching
- Nice to Have (But Not Required)
- Light software development or scripting experience
- Familiarity with small business environments or MSP-style support
- Experience using remote support, ticketing, or RMM tools
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan
- PTO and holiday time
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior Cybersecurity Consultant ensuring the security architecture for clients' systems. Collaborating with the team to identify vulnerabilities and enhance security governance.
Cruise Consultant handling customer inquiries and bookings in the travel industry at a top online cruise portal. Providing personalized service and support on cruise options and arrangements.
ML Solution Consultant transforming product development at Uncountable using AI capabilities. Collaborating with R&D organizations to bring innovation to market quickly.
ERP Consultant optimizing and implementing financial processes with Certinia on the Salesforce platform. Collaborating with clients to enhance operational efficiency through smart IT solutions.
Solution Consultant role at Everest Systems, focusing on ERP implementation projects with a financial perspective. Engaging with both finance departments and technical ERP teams for successful project outcomes.
Tableau Developer creating interactive dashboards and reports for Fortune 500 companies. Working with SQL and Tableau to drive data - driven decisions in FS & Insurance domains.
Technical Consultant overseeing data migration and solutions for customers at Workday. Collaborating with client teams and employing innovative techniques in a cloud landscape.
Senior Consultant for Tracking Strategy & Insights at quantilope enhancing client programs through strategic insights. Blending marketing research expertise with storytelling to drive business success.
Senior Consultant driving transformation in Airport Information Technology for national and international clients. Collaborating on projects with a focus on efficiency and process optimization.