Developer Experience Engineer at Oso, simplifying authorization for developers and creating community engagement. Educating users, helping them adopt Oso, and growing community programs.
About the role
- Lead Developer Success Engineering team for Finch in a hybrid working environment. Focus on team coaching, product adoption, and customer technical health across multiple locations.
Responsibilities
- Lead, coach, and develop a team of high-performing Developer Success Engineers
- Own performance development, capacity planning, and financial targets alignment
- Serve as the point of contact for technical escalations and lead incident resolutions
- Oversee product advocacy and provide feedback to drive core product roadmap decisions
- Collaborate with Account Management for actionable growth strategies based on technical insights
- Capture and measure technical health of the customer base to guide strategic investments
- Improve customer experience by developing strategies for API maturity levels
Requirements
- 3+ years of experience managing a customer-facing technical team (Solutions Architects, Technical CSMs, etc.)
- Deep expertise in API architectures, client-resolution methodologies, and cloud environments (AWS a bonus)
- Proven ability to drive complex cross-functional alignment across Engineering, Product, and Sales teams
- Exceptional communication skills for troubleshooting complex technical issues
- Experience in a B2B SaaS environment, ideally with payroll integrations and HR system architecture.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Stock options
- Exceptional benefits
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