Hybrid Quality Assurance Specialist

at FCCI Insurance Group

• Job title: Quality Assurance Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $115,000 - $145,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SDLC
• Location requirements: Hybrid, Sarasota, United States

About the role

• Duck Creek QA Specialist managing and executing quality assurance activities for implementations and releases. Overseeing test planning, execution, and defect management for high-quality deliveries.

Responsibilities

• Manage and execute quality assurance activities for Duck Creek implementations and releases across one or more Lines of Business
• Oversee and drive test planning, execution, and defect management for the policy lifecycle
• Communicating, prioritizing and tracking test execution, defects and issues appropriately and recommending corrective action when required
• Directing all activities related to functional testing, regression testing, UI testing, and unit testing for all new features in cross browser environments including mobile devices
• Delivering quality products by ensuring that thorough testing and all phases of development life cycle are accomplished using a combination of testing methods
• Define and own the end-to-end QA test strategy for Duck Creek implementations and upgrades
• Establish testing standards, governance, and quality gates across all phases of delivery
• Promote OOTB-first testing and minimize unnecessary customizations
• Provide quality risk assessment and recommendations to senior leadership
• Develop and manage comprehensive test plans and execution for policy lifecycle components as part of System Testing, Integration Testing, Regression Testing, and UAT support
• Coordinate testing across Duck Creek modules and Ecosystem applications such as Policy, Billing, Claims, Rating, Forms, and Integrations
• Manage test environments, test data, and release dependencies
• Ensure timely and high-quality execution of test cycles aligned with program milestones
• Own the defect management lifecycle including triage, prioritization, root-cause analysis, and closure
• Partner with development, SI, and Duck Creek teams to resolve quality issues
• Track and report quality metrics such as defect trends, test coverage, and defect leakage
• Escalate quality risks with data-driven insights
• Lead performance and scalability testing for policy, endorsement, renewal, and rating workflows
• Coordinate performance testing efforts with infrastructure and application teams
• Work with developers, business analysts, and stakeholders in Agile/Scrum environments
• Establish and validate baseline performance metrics for each LOB
• Partner with business stakeholders to ensure UAT readiness and execution
• Support UAT defect triage and facilitate business sign-off
• Act as the primary QA point of contact for System Integrators and Duck Creek teams
• Manage vendor performance and ensure accountability for defect resolution and deliverable milestones
• Review vendor deliverables and ensure adherence to quality standards
• Lead and mentor QA teams

Requirements

• Bachelor’s / master’s degree in computer science or related
• Minimum of six years of Duck Creek QA experience
• Strong knowledge of Duck Creek platforms including Policy, Billing, Claims, Rating, Forms, and Integrations
• In-depth understanding of insurance domain concepts , including Admitted and E&S lines of business
• Knowledge of Duck Creek OOTB capabilities , configuration patterns, and upgrade impacts
• Familiarity with software testing methodologies, QA governance models, and SDLC/STLC
• Understanding of regulatory, compliance, and filing requirements in insurance systems
• Knowledge of performance testing concepts, baselining, and environment stability considerations
• Proven ability to define and execute enterprise QA strategies for large-scale Duck Creek implementations
• Strong test planning, estimation, and execution management skills across multiple LOBs
• Expertise in defect management, root-cause analysis, and risk-based prioritization
• Ability to analyze quality metrics and present concise, executive-level status and risk reporting
• Effective communication skills to translate technical issues into business impact
• Advanced knowledge of multiple operationg systems, databases, tools & programming languages used by FCCI
• Experience supporting custom and third-party business applications, as well as understanding project interdependencies and systems integrations
• Ability to lead and mentor QA teams across onshore and offshore models
• Ability to manage multiple releases and competing priorities in fast-paced programs
• Ability to influence without authority and drive quality outcomes across cross-functional teams
• Ability to identify quality risks early and recommend mitigation strategies
• Ability to make data-driven go/no-go recommendations for releases and production readiness
• Ability to work effectively in vendor-led and matrixed environments.

Benefits

• Flexible Work Environment
• Paid Family Leave
• Competitive PTO & Holidays
• Recognition & Bonus Programs
• Medical, Vision, Dental & Life Insurance
• Employee Referral Bonus
• Paid Volunteer Time
• 401(k) Match & Profit-Sharing