Senior Systems Engineer in Professional Services at Datacom, working directly with enterprise customers. Delivering IT infrastructure projects with a focus on collaboration and customer engagement.
About the role
- Client Systems Engineer II providing advanced deskside support including VIP service in a hybrid environment at Farmers Insurance. Responsibilities include managing projects and resolving technical issues.
Responsibilities
- Provides advanced onsite deskside support for all employees, including white-glove service for Executive Staff
- Handles complex technical issues and ensures minimal disruption to business operations
- Manages major projects, develops customer training and technical documentation, and drives process improvements
- Serves as a senior technical resource on the team, providing mentorship and guidance to peers
- Participates in on-call rotation to resolve critical issues outside normal business hours for Executives
- Collaborates internally and externally to deliver exceptional customer service
Requirements
- Five years of technical experience or equivalent technical knowledge in an enterprise environment, including VIP support and on-call experience
- Preferred Certifications & Tools Certifications: CompTIA A+ CompTIA Network+ ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate SAFe Practitioner (SP) – “SAFe for Teams Tools & Technologies: Microsoft Endpoint Manager (SCCM/Intune) ServiceNow or similar ITSM platform Active Directory & Group Policy
- Special Skill Requirement Strong and effective written and verbal communication skills
- Ability to work under pressure and manage critical incidents during on-call shifts
- Excellent customer service and interpersonal skills for high-touch interactions
- Professionalism and discretion when supporting executives
- Ability to lift and move computer equipment as needed
- Ensure data integrity and security through compliance with corporate policies and IT best practices
- Uphold strict confidentiality and security standards when handling executive data
- Assist VIP/Executives during travel and remote work
- Experience with MDM device management platforms
- Provide Support for Executive Board meetings which may require to be in person (travel)
Benefits
- Competitive salary commensurate with experience, qualifications and location
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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